Uncomplicated travel booking for our customers

Challenge

• Expectation management For customers, using digital applications such as apps is considered “state of the art.” Those who cannot offer such services often fall behind.
• Sensory and system overload From the booking process to travel expense reimbursement and reporting, numerous tools are used for each step, requiring proficiency in their operation.
• Lack of resources The travel agency market also faces a shortage of personnel, especially in terms of expertise and qualified employees and apprentices.

Key to the solution

voya realizes a customer-oriented interplay of an online platform and personalized service for travel agencies.

• Competitive advantage
• Increased employer attractiveness in the travel industry
• young, smart, digital professionals

Result

• Customer satisfaction All-in-one (travel/expense/service) from a single source means fewer customer
  change among customers.
• All travelers on one platform Thanks to modern interface fast processes and high penetration rate.
  e.g. through mobile use of the apps
• Outlook for the team Moderm & agile, instead of offline & outdated